Advance Planning
Questions to Ask Before Booking
Key questions to discuss with the service team so you can book with confidence and clarity.
Booking a service during a difficult time can feel overwhelming. Asking the right questions helps you understand what is included, the costs, the process and the support you will receive.
1. Which services are included
Clarify the exact services covered in the booking, such as arrangements, coordination, documentation support and on-ground assistance. Ask for a written scope of services so everyone has a clear and shared understanding.
2. What costs are excluded
Check if there are any costs that are not part of the quoted amount, such as specific travel, government charges or optional arrangements. Request a clear breakup and confirm the applicable taxes in writing.
3. When and how is payment made
Understand the payment process, including the accepted payment methods and the expected timing of payments. Confirm the payment terms in writing along with the agreed scope and prices.
4. How do changes and cancellations work
Ask about the process if you need to change your plan, dates or arrangements. Understand the cancellation terms, including any applicable charges, and get them in writing before you book.
5. Who coordinates the service
Know your main point of contact who will guide and coordinate the arrangements from booking to completion. Confirm how to reach them and the expected availability for support and updates.
Before you book – Checklist
- Get the full scope of services in writing
- Confirm prices, taxes and payment terms
- Check the expected timing and availability
- Read and confirm the cancellation terms
General guidance only. Individual arrangements depend on the confirmed booking and family preferences.
