An enquiry or preliminary discussion does not confirm a booking. Our team checks your service requirements, location, preferred timing and availability before issuing a quotation.

The quotation must state the beneficiary, service location, inclusions, exclusions, agreed price, applicable taxes and payment requirements. Ritual preferences and special arrangements should be recorded before acceptance.

Booking is confirmed after you accept the quotation, meet the applicable payment requirements and receive our written confirmation by email, WhatsApp or booking document.

Additional services, changes or substitutions involving extra cost require the authorised representative’s approval. They are not automatically included in the original package.

Regular service bookings require 100% advance payment after quotation acceptance, directly to the designated bank account of the contracting company. An enquiry alone creates no payment obligation.

India advance-planning packages may be paid through 6–12 interest-free installments. The booking confirmation records the selected schedule, installment amounts and due dates.

Payment receipts will identify the booking. Please verify account instructions with our official team before transferring funds. Additional approved services will be separately quoted.

The booking records the named beneficiary, selected package, service city, family contact and preferences. Coverage is limited to the services expressly included in the confirmed package.

For every India pre-booking package, if the named beneficiary passes away before completing the agreed installments, we will provide the confirmed services and waive the outstanding installments. Optional additions requested later are separately chargeable.

The family must contact our team and provide the beneficiary and booking details, evidence of death and reasonable documents needed to arrange the services. These are service-activation requirements, not new exclusions from the waiver.

A missed installment triggers a written reminder and a 30-day grace period. It does not automatically cancel the booking or remove the agreed death-related installment waiver.

Nominee or family-contact changes are free. Changes to the beneficiary, city or package require written confirmation of feasibility and any price difference. UK advance-planning arrangements require separately confirmed applicable terms.

The booking person must be at least 18 and authorised to request the services. The family must nominate one representative to approve arrangements and provide instructions.

Please provide accurate beneficiary details, documents and religious preferences. Tell our team promptly about any changes that may affect delivery.

If instructions conflict or legal authority is unclear, affected arrangements may be paused while clarification is obtained. We will explain what is needed and assist with the next steps.

Services follow the confirmed quotation and recorded family preferences. Rituals, locations, timing and materials should be agreed before confirmation wherever possible.

Transportation, priests, crematoria, equipment and other services may involve service partners. Their involvement does not remove our contractual responsibilities or your statutory rights.

Material substitutions and additional charges require approval. We do not guarantee religious or spiritual outcomes.

The quotation identifies the route, responsible company, scope, estimated costs and services at departure and arrival.

Arrangements depend on documents, government and consular permissions, airline acceptance and receiving-country procedures. Timelines are estimates unless expressly confirmed otherwise.

We will explain additional third-party costs and obtain approval. before commitment wherever practicable. Overseas partners and the contracting entity will be identified in the booking documents.

Send cancellation requests through the official contact channels shown in your booking. For scheduled services, notice is measured from receipt of the request to the confirmed service start time.

For pre-bookings cancelled before death or service activation: within 30 days of confirmation, a full refund applies if no service has started; after 30 days, 10% of the amount paid is deducted.

Where services have already been used, their agreed booking value is deducted first, followed by 10% of the remaining amount paid. Future installments are not payable merely because of cancellation.

A non-refundable vendor commitment is deductible only if disclosed and accepted in writing before booking. Evidence will be provided and the same cost will not be deducted twice.

After the beneficiary’s death, the regular-service cancellation schedule applies to amounts paid for the cancelled scheduled service. Waived future installments will not be recovered.

Rescheduling depends on availability; any cost difference requires approval. Approved refunds are processed within 7–10 working days, subject to any shorter legal requirement.

The detailed Payment, Cancellation & Refund Policy forms part of the booking. Company cancellations, non-delivery, deficient services and duplicate payments are handled separately with applicable consumer protections; customer-cancellation deductions do not automatically apply.

Traffic restrictions, severe weather, public emergencies, authority decisions, airline disruptions and similar events may affect confirmed arrangements. Estimated times are not guaranteed unless expressly confirmed in writing.

We will notify the authorised representative promptly, explain the impact and discuss reasonable alternatives. Material service changes and additional charges require approval.

If an agreed service cannot be provided, we will explain the available alternatives and refund entitlement. An unforeseen event does not automatically remove your statutory rights or our responsibilities.

We use booking details, family contacts and necessary documents to respond to enquiries, coordinate agreed services, process payments and meet applicable legal requirements, as described in our Privacy Policy.

Relevant information may be shared with authorised service partners, airlines, hospitals, crematoria or authorities where necessary for the agreed service. Please provide only information you are authorised to share.

Service authorisation does not permit publicity. Publishing identifiable family photographs, videos or testimonials requires separate permission. Promotional communication consent is separate from essential booking updates.

For privacy enquiries or requests relating to your information, contact the responsible entity through the details in our Privacy Policy.

Please provide your booking reference, contact details, a description of the issue and the resolution requested. Our Grievance Redressal page explains how to submit and escalate a complaint.

We will acknowledge complaints within 48 hours and aim to resolve them within one month, or sooner where applicable law requires. If further information is needed, we will explain the next steps.

Nothing in these terms excludes liability or restricts remedies that cannot lawfully be excluded. You retain access to competent consumer authorities, regulators and courts.

The law applicable to the booking depends on the contracting entity, service location and mandatory consumer protections. These terms do not require you to surrender statutory jurisdiction or remedies.

Updated terms will display a revised effective date. Changes will not retrospectively alter confirmed bookings without agreement, except where required by law.

Keep your quotation, accepted terms, booking confirmation, payment receipts and approved changes. Ask our team to clarify any inconsistency before confirming further instructions.

These terms operate alongside your confirmed booking and linked policies. No provision overrides mandatory legal rights.