Enquiries may include your name, telephone number, email address, city, requested service and preferred contact method.

Booking information may include beneficiary details, family representatives, service dates, locations, ritual preferences and instructions necessary to arrange the selected services.

Depending on the service, we may need identity documents, death-related records, permissions, travel documents or repatriation paperwork. We request only documents relevant to the arrangements.

Payment administration may involve invoice details, bank-transfer references and transaction confirmations. Do not send banking passwords, PINs or one-time passwords.

If you provide another person’s information, please ensure you have appropriate authority to share it. Some service records may also identify living family members or representatives.

To respond to enquiries, prepare quotations, confirm bookings and communicate with the authorised family representative.

To coordinate transportation, rituals, equipment, documentation and international arrangements included in the confirmed service.

To administer payments and refunds, maintain necessary records, resolve complaints and meet applicable legal requirements.

Consent will be requested where required. We do not treat consent to service coordination as permission for publicity or promotional messages.

Identifiable photographs, videos and testimonials require separate permission before publication.

Relevant details may be shared with staff and service partners involved in the agreed arrangements, including transport providers, priests, crematoria, hospitals, airlines and authorities where necessary.

Sharing must be limited to what the recipient needs for the identified task, with appropriate confidentiality and security arrangements.

Where information is shared between countries or with an overseas partner, applicable transfer requirements and safeguards must be addressed. Consent alone does not replace other legal requirements.

Necessary disclosures may also be made to authorised professional advisers or public authorities where legally required.

Access to personal information should be limited to authorised people who need it for the relevant enquiry, booking, service or legal obligation.

Appropriate access controls, secure document handling and confidentiality arrangements are required. No website, email or messaging service can be guaranteed completely secure.

Records are retained only for the period necessary for their stated purpose, including applicable accounting, legal and complaint-handling requirements. Unnecessary copies should be securely deleted or anonymised.

Contact us for details of retention and storage arrangements applicable to your information. Deletion requests may be subject to records that must lawfully be retained.

If a personal-data incident occurs, we will assess the impact and take required protective, notification and remedial steps under applicable law.

Cookies and similar technologies may be used to operate website features and, where enabled, measure website use or support advertising.

Where consent is required for optional analytics or advertising technologies, those technologies should remain inactive until the required permission is given. Visitors should be able to change their choices.

A cookie notice should identify the technologies actually used, their purposes, providers, durations and available controls. Contact us for information about the technologies currently used on this website.

External links and WhatsApp open third-party services with their own privacy practices. Please avoid sending unnecessary identity or financial documents through an initial enquiry.

You may contact us to ask about your information, request corrections or deletion, withdraw consent where applicable, or raise a privacy concern. Available rights depend on the applicable law and circumstances.

Where UK data protection law applies, rights may also include access, restriction, objection and portability where the relevant conditions are met.

We may request proportionate information to verify your identity or authority. We will explain any lawful reason why a request cannot be fully fulfilled and respond within applicable statutory time limits.

Withdrawing optional marketing consent does not prevent essential service updates. Withdrawing consent does not retrospectively invalidate earlier lawful processing.

You may complain to the competent data-protection authority where applicable. UK customers may raise concerns with the Information Commissioner’s Office (ICO).