Payment, Cancellation & Refund Policy
Please read this policy with your quotation, booking confirmation and Terms & Conditions.
01|Scope & Booking Records
1.1This policy explains payment and customer-cancellation arrangements for services contracted through Namo Gange Wellness Pvt. Ltd. in India. UK bookings through the separate Namo Gange Wellness Ltd. require applicable UK terms; mandatory local rights take priority.
1.2Your quotation identifies the responsible company, beneficiary, service scope, price, taxes, scheduled start time and payment requirements. An enquiry alone is not a confirmed booking.
1.3Regular services and advance-planning packages have different cancellation rules. This policy must be shared before acceptance and applies alongside the confirmed booking.
02|Payments & Booking Confirmation
2.1Regular services require 100% advance payment after acceptance of the team’s quotation. Payment must go directly to the designated bank account of the contracting company.
2.2A booking is confirmed when the applicable payment requirements are met and our written confirmation is issued. Keep the quotation, payment reference and receipt.
2.3Additional services and cost changes require prior approval. We do not request banking passwords, PINs or one-time passwords.
03|Pre-Booking Installments
3.1All India pre-booking packages may be paid through 6–12 interest-free installments, as recorded in the booking confirmation. The confirmation specifies installment amounts and due dates.
3.2If the named beneficiary passes away before completing the agreed installments, the confirmed package services will be provided and the remaining installments waived. Optional additions requested later are separately quoted.
3.3The family must notify our team and provide booking details and reasonable documents needed to activate the service. No new eligibility restriction is introduced by this requirement.
3.4A missed installment triggers a written reminder and a 30-day grace period. It does not automatically cancel the booking or remove the agreed death-related installment waiver.
04|Regular-Service Cancellation
4.1Cancellation must be sent through an official booking contact. Notice is measured from receipt of the request to the scheduled service start time, using the service location’s local time.
| Notice before start | Deduction | Refund |
|---|---|---|
| 48 hours or more | 25% | 75% |
| 24 to less than 48 hours | 50% | 50% |
| Less than 24 hours | 100% | Nil |
4.2For fully prepaid regular services, percentages apply to the amount paid for the cancelled service. Separately confirmed services that continue are unaffected.
4.3For urgent bookings made within 24 hours of the start time, the less-than-24-hour band applies to customer cancellation before service starts. These terms must be disclosed before payment.
4.4Where service has already started, completed work and disclosed commitments must be itemised. Total deductions cannot exceed the amount paid or count the same cost twice.
4.5These customer-cancellation bands do not automatically apply to company cancellations, non-delivery, deficient services or duplicate payments. Contact us for details of the arrangements applicable to your information.
